Frequently Asked Questions (FAQ)
How do I make a purchase?
Go to flashforcelight.com, select the product, click “Add to Cart” or “Buy Now”, and complete the payment in our secure checkout.
Do you have a physical store?
No. We sell exclusively online through flashforcelight.com.
Do you ship to my country?
Yes. We ship to most countries, including the U.S., Canada, Europe, and Latin America.
Available shipping options will appear automatically at checkout based on your address.
How long does delivery take?
- Processing: 1–3 business days after payment confirmation.
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Estimated delivery: 5–12 business days (depending on destination and logistics provider).
You will receive a tracking code by email once your order has been shipped.
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay.
On some devices, you can also pay using Apple Pay or Google Pay.
Can I pay in cash or on delivery?
Not at the moment. All payments must be made online using the available methods listed above.
Can I change my order or shipping address?
Orders can only be modified or canceled before they are processed.
If you need to update your address or items, contact us as soon as possible at soporte.flashforce@gmail.com.
Once the order has been shipped, changes are no longer possible.
Can I add more items to an existing order?
For operational reasons, we cannot add items to an existing order. Please place a new order for any additional products.
Where do the products come from?
We work with logistics centers in the U.S., Europe, and Asia.
Your order will be shipped from the warehouse that ensures the fastest and most efficient delivery to your location.
I only received part of my order. Is that normal?
Yes. If your order contains multiple products, they may be shipped in separate packages from different warehouses.
You will receive a tracking code for each package.
What is your return and exchange policy?
You have 7 days from delivery to return an item for any reason and 30 days for manufacturing defects.
Products must be unused and in their original packaging. After inspection, a refund will be issued to the original payment method.
(Shipping costs are non-refundable when the delivered item matches the order.)
To start the process, email soporte.flashforce@gmail.com.
What should I do if my delivery is delayed?
Track your order using the code sent to your email.
If your package takes longer than the estimated 5–12 business days, contact us and we will follow up with the shipping provider.
I still need help
Our team is ready to assist you.
Email us at soporte.flashforce@gmail.com with your order number and full name of the buyer.